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About Us:

Infotek Software Ltd was founded in 2004 and design, build and support  leading edge software solutions from our offices in the UK near Bristol. We have a passion for developing first class, time saving business software with a primary focus on customer satisfaction. Starting with just a few customers in 2004, we have developed a range of  business software solutions and expanded to customers in many industries.

Our Approach to Product Quality and Customer Service :

Product Quality:.We strive to be the preferred supplier/supplier of choice to small companies for business process software. To achieve this we have a program of continuous improvement driven by customer feedback and a program of technical innovation. We actively encourage feedback and engage with customers where ever possible. All product improvements are provided free as part of our subscription service.

Customer Service: During normal business hours, requests for product support or service support are typically responded to within an hour (if not immediately where ever possible). We also realise that businesses work beyond the normal 9-5, Mon-Fri business times and we therefore operate a 'rota system' to ensure we can respond at weekends and evenings if required.

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I am very happy to say their solution is saving us a significant amount of time (at least 20 hours a week?) and has improved the
office communications
in all aspects.”

There are several of us in the office and also at remote locations that need to share and update information about jobs and their status. Without BusinessFlow I’m not sure how we would get everything done and keep our high level of customer satisfaction.”

Mark Prime - Entica Ltd.

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